Good to hear: "Sure, I can do that for you right now."
Great to hear: "I cut the price here for you so it will cost [$20 less than estimate]"
I like getting out of the mechanic for less than $200.
The bad: Not being able to replace my shoes which leak like crazy. I do not appreciate frozen toes all winter, thanks.
Makes me sad that this pair of Merrel's loses. walking around Chicago yesterday was pretty evil on my feet.