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Portrait of a Young Man as The Artist
Kaiser Permanente goes to bat for Epic.
Very cool stuff. I was wondering when the news would break. We were discussing the letter internally a few weeks ago.
Thanks Kaiser, you rock.
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alibee From: alibee Date: December 1st, 2006 06:22 pm (UTC) (Link)
No offense, but when I was dating Dr. Psychiatrist, I met many, many doctors and nurses, who almost unanimously hate Epic's software. Also, most people I know hate Kaiser, as well...
abmann From: abmann Date: December 1st, 2006 06:31 pm (UTC) (Link)
I'm not offended, I don't think, but your comment does anger me a little.

End users always hate any software that changes how they do their job. Think from their perspective: they've been using paper charts and hand writing everything for years and now they're being told they have to use a computer. Depending on the doctor's age, that could be a big problem. A computer system is never going to be as flexible as pen and paper. In the end, though, users tend to like our system - or any EMR - better. It can be far, far faster and save lives like whoa.
alibee From: alibee Date: December 1st, 2006 06:36 pm (UTC) (Link)
Right. Obviously, I don't have any experience with Epic software. I was making that comment more because Kaiser's response was based on a user of the system saying that it's horrid, and I was just pointing out that most users of the system think it's bad, in my experience.

Now, whether or not that means it is *actually* bad is something different entirely. For example, the system that customer service representatives at WEA Trust used to enter pre-auths was this crappy mainfraime-based behemoth that did not do the type of error checking that should happen when information is passed that way. However, the women who had worked there for 20 years would do nothing but bitch the minute anything in said system was changed, because it meant that they had to learn something new.

The thing that bugs me about Kaiser's letter is that it's so... managerial. Obviously the person who wrote that letter would never really need to use Epic's systems, so it would have made much more sense for them to have had quotes from employees who have had positive (or life-saving) experiences, instead of some businessese crap that just smacks of "covering our asses".

It occurs to me that I should have written this all in my first comment instead of making you mad. Sorry.
abmann From: abmann Date: December 1st, 2006 06:46 pm (UTC) (Link)
That all makes more sense. And I'm not seriously mad, just a little mad. Your first comment seemed as if you were broadly calling the system bad because of end user complaints. But you saw that, so it's all cool. :)

Yeah, it does sound managerial. I hadn't noticed that. In my head I was inserting comments I heard from users I worked with in San Diego who really liked the registration, scheduling and billing applications of Epic's they used. It would hae been better to include that but, as with the bad comments, should be taken with salt. A handful of people hardly equates to an entire organization - especially one as big as KP.
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